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Exam Appeals Policy

Introduction

This policy is aimed at candidates who are enrolled on or have taken a PeopleCert approved qualification and wish to appeal against a decision taken by QRB Management Consultants Ltd (QRB). It sets out the process you should follow when submitting appeals to us and the process we will follow when responding to appeals. This policy is also for use by our staff to ensure they deal with all appeals in a consistent manner.
Candidates must first go through the QRB appeals process before taking the matter to PeopleCert.
Review Arrangements
We will review the policy annually and revise it when necessary in response to customer feedback or requests from, or good practice guidance issued by PeopleCert (e.g. to align with any appeals and complaints process established by relevant regulatory authorities).
Appeal Types
Below, we have listed example “types” of appeal a candidate may make to QRB.
Appeals from candidates in relation to an assessment/examination on the basis that we did not apply procedures consistently or that procedures were not followed properly and fairly
Appeals from candidates relating to a decision made by QRB following an investigation into a complaint about a candidate
Appeals from candidates relating to a decision made by QRB following an investigation into a candidate’s behaviour when attending a PeopleCert assessment/examination.


Appeals Process

The appeals process follows 3 stages as set out below:

Stage 1

Candidates should submit their appeal in writing to QRB. The appeal submission must contain the following information as a minimum and be sent to enquiries@qrbmc.com:
Candidate name and unique PeopleCert candidate number
Title of the PeopleCert qualification the appeal relates to
Full details of the nature of the appeal
Any supporting evidence that is being submitted to substantiate the appeal.

Stage 2

Once the appeal is received by QRB it will be dealt with internally by Russell Parker (Managing Director). We will aim to review and fully respond to your appeal in 15 business days, however please note, that in some cases the review processes may take longer, for example, if a candidate interview is required and/or further investigation. In such instances, we will contact you to inform you of the likely revised timescale. At all times, we will ensure that QRB personnel assigned to carry out the investigation of the appeal, or to oversee and manage the appeal have the appropriate level of training and competence and that they have had no previous involvement or personal interest in the matter.
Following the review of the appeal, we will write to the appellant with details of our decision to either:
a. Amend our original decision in light of the new rationale/evidence being put forward and which has now been reviewed; or
b. Confirm we stand by our original decision and in doing so, the rationale for this decision, and request that you confirm, within 10 business days, whether you now accept this decision or if you wish to formally proceed to the PeopleCert formal appeals process.

Stage 3

If, after QRB final decision, you are still unhappy with the decision then you should follow the PeopleCert appeals process outlined in the PeopleCert Appeals Policy.